We often get emails from users unable to use their toolkit. This can be for many reasons, but the main issue, like many cloud-based platforms, XER Toolkit relies on your web browser to function properly. In some cases, issues arise due to outdated or corrupted data stored in your browser cache.
If you experience problems such as pages not loading correctly, buttons not responding, or unexpected errors, the first step is to clear your browser cache.
Below are instructions for clearing the cache in the most commonly used browsers:
- Microsoft Edge – Visit: Edge Help
- Mozilla Firefox – Visit: Clear Firefox Cache
- Safari (Mac) – Visit: Apple Help
- Opera – Visit: Opera Help Page
- Google Chrome – Visit: Google Chrome Help
If your browser is not listed, refer to its help pages or search for “How to clear cache in [your browser name].”
After clearing your cache, restart your browser and try accessing XER Toolkit again. If issues persist, please contact our support team.
If that hasn’t worked, try closing your browser, again simple but sorts a lot of issues out.
After that, then the old IT trick of restarting your computer helps… I know, but it does work! 
If you have followed these steps and it still isn’t working, send us a message and we will drop straught onto it and get you sorted 